Shipping Policy

Effective Date: July 14, 2026

At Colorchords, we're committed to delivering your orders quickly, safely, and with care. Please review our Shipping Policy below for details on order processing, shipping methods, delivery timelines, and other important information.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

• You will receive an order confirmation email once your purchase is successfully placed.

• After your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor your package.

• During peak seasons, sales, or promotional events, order processing may take slightly longer than usual.

2. Shipping Rates & Delivery Estimates

Shipping charges, if applicable, will be calculated and displayed at checkout.

Estimated Delivery Times:

• Within India: 3–7 business days

• International Orders: 7–21 business days (depending on the destination and customs clearance)

Delivery times are estimated and may vary due to courier delays, weather conditions, customs inspections, or other unforeseen circumstances.

3. Shipping Coverage

We currently ship across India and to selected international destinations.

If we are unable to deliver to your location, we will notify you promptly and issue a full refund if payment has already been received.

4. Customs, Duties & Taxes

For international orders, Colorchords is not responsible for customs duties, import taxes, or any additional fees imposed by the destination country.

These charges are the responsibility of the customer. Please check with your local customs office before placing an international order.

5. Lost, Stolen, or Damaged Packages

Once your order has been handed over to the shipping carrier, Colorchords is not responsible for delays, lost, or stolen packages caused by the courier.

If your order arrives damaged, please contact us within 48 hours of delivery by emailing thecolorchords@gmail.com along with clear photos of the damaged item and packaging. We will review your request and assist with a suitable resolution.

6. Address Accuracy

Please ensure that your shipping address and contact details are accurate when placing your order.

Colorchords is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

7. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number. You can use this tracking number to monitor your shipment until it is delivered.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us:

📧 Email: thecolorchords@gmail.com

Thank you for choosing Colorchords. We appreciate your trust and look forward to delivering quality products to your doorstep.